Overview of Penang International Airport
Penang International Airport is located in the Bayan Lepas district of Penang, Malaysia. It is the third busiest airport in Malaysia, after Kuala Lumpur International Airport and Kota Kinabalu International Airport. The airport serves as a hub for several airlines, including AirAsia and Malaysia Airlines.
The airport has two terminals – the Main Terminal and the Satellite Terminal. The Main Terminal is the older of the two and is used mostly for domestic flights, while the Satellite Terminal handles international flights. Both terminals are connected by a free shuttle bus service that runs every 5-10 minutes.
In 2019, the airport handled over 8 million passengers, with flights to and from destinations such as Bangkok, Singapore, Jakarta, Hong Kong, and Taipei. The airport is equipped with modern facilities, including restaurants, cafes, and shops, as well as ATMs, currency exchange counters, and a duty-free shopping area.
Penang International Airport is also known for its unique architecture, which incorporates traditional Malaysian design elements. The airport has won several awards, including the Best Emerging Airport in Asia Pacific at the 2014 Asian Freight, Logistics, and Supply Chain Awards.
Overall, Penang International Airport is a key transportation hub for both domestic and international travelers visiting Penang and the surrounding region. Its modern facilities, convenient location, and unique design make it a popular destination for tourists and business travelers alike.
Terminals at Penang International Airport
Penang International Airport has two main terminals: the Main Terminal Building and the Low-Cost Carrier Terminal. The Main Terminal Building is where most of the airlines operate from, serving both domestic and international flights. It has three levels, with the first level for arrivals, the second level for departures, and the third level for administrative offices.
The Main Terminal Building is equipped with various facilities, such as ATMs, currency exchange counters, luggage storage, prayer rooms, and a smoking room. There are also numerous shops, cafes, and restaurants that cater to passengers’ needs. The duty-free shops sell a variety of products, including chocolates, perfumes, and liquors.
The Low-Cost Carrier Terminal, on the other hand, is where budget airlines operate from. It is located about 1.5km from the Main Terminal Building and is accessible via a shuttle bus service or by walking. The Low-Cost Carrier Terminal has only one level and is relatively smaller than the Main Terminal Building.
Despite its size, the Low-Cost Carrier Terminal is well-equipped with essential facilities such as ATMs, currency exchange counters, and luggage storage. Passengers can also find a variety of shops, cafes, and restaurants at the terminal. However, there are no duty-free shops available at the Low-Cost Carrier Terminal.
Both terminals are connected by a covered walkway, making it easy for passengers to navigate between them. Additionally, the airport provides a free shuttle bus service that runs every 15 minutes, connecting the Main Terminal Building to the car park and transportation hub.
Overall, the terminals at Penang International Airport are well-maintained and provide essential facilities and services for passengers. Whether you are flying with a budget airline or a full-service carrier, the airport ensures a comfortable and hassle-free experience for all travelers.
Airlines and Destinations
The following airlines operate from Penang International Airport:
– AirAsia: Domestic flights to Langkawi, Johor Bahru, Kuala Lumpur, Kota Kinabalu, Kuching, and international flights to Bangkok, Ho Chi Minh City, Jakarta, Medan, Phuket, Singapore
– Malaysia Airlines: Domestic flights to Kuala Lumpur, Langkawi, and international flights to Bangkok, Guangzhou, Hong Kong, Medan, Taipei
– Firefly: Domestic flights to Kota Bharu, Kuala Lumpur, Subang, and international flights to Banda Aceh, Koh Samui, Phuket
– Malindo Air: Domestic flights to Kota Bharu, Kuala Lumpur, Langkawi, and international flights to Chongqing, Guangzhou, Hanoi, Hong Kong, Taipei
– Qatar Airways: International flights to Doha
– Scoot: International flights to Singapore
– Thai Airways: International flights to Bangkok
Please note that some routes may only be available during certain times of the year and are subject to change.
Transportation Options at Penang International Airport
Penang International Airport (PEN) is located approximately 16 kilometers south of Georgetown, the capital city of the Malaysian state of Penang. There are several transportation options available for passengers arriving at and departing from PEN.
One of the most convenient ways to travel from the airport to Georgetown or other destinations in Penang is by shuttle. Several private companies operate shuttle services between the airport and various locations on the island. These shuttles are air-conditioned and comfortable, and they offer a relatively affordable transportation option for travelers. They can be booked online or at the airport upon arrival.
Another popular option for travelers is car rental. Several car rental companies have offices at the airport, including Avis, Hertz, and Europcar. Renting a car allows passengers to explore the island at their own pace and provides additional flexibility for those who wish to venture outside of the main tourist areas.
For budget-conscious travelers, the airport shuttle bus is an affordable option. The Rapid Penang Bus Route 401E runs between the airport and Komtar Bus Terminal in Georgetown every 30 minutes throughout the day. The fare is only RM 2.70 (about USD 0.65) per person, making it one of the most cost-effective transportation options available.
Alternatively, travelers can take advantage of the train lines that connect the airport with various parts of Penang Island. The nearest train station to the airport is Bayan Lepas, which is about 2 kilometers away. From there, passengers can connect to several other train lines that serve different parts of the island. This is a great option for those who want to avoid the traffic congestion that can occur on Penang’s roads.
In conclusion, Penang International Airport offers a range of transportation options to suit the needs and budgets of all travelers. Whether you prefer the convenience of a shuttle, the flexibility of a rental car, the affordability of a shuttle bus, or the efficiency of the train lines, there is an option that will work for you. So, if you’re planning a trip to Penang Island, rest assured that getting around won’t be a problem.
Parking at Penang International Airport
Penang International Airport offers several parking options, including short-term and long-term parking facilities. The short-term car park is located near the terminal building and is ideal for those who need to park for a few hours or pick up passengers. The parking rates for the short-term car park are RM2 per hour for the first 3 hours, followed by RM5 per hour for the next 3 hours, and thereafter RM10 per hour.
For those who need to park for an extended period, the long-term car park is a more economical option. It is situated a little further away from the terminal building but there is a shuttle service available every 15 minutes. The parking rates for the long-term car park are RM32 for the first day and RM16 for every subsequent day.
There is also a covered car park available which offers protection from the elements. The parking rates are RM2 per hour and RM10 per day. Additionally, there is a valet parking service that is available for those who require it. The parking rates for the valet service are RM15 for the first hour and RM5 for every subsequent hour.
With these different parking options available, travellers can choose the one that best suits their needs and budget.
Check-In Procedures at Penang International Airport
The check-in process at Penang International Airport can be done in three ways: online, self-service and traditional check-in counters. Online check-in allows passengers to select their seats and print boarding passes in advance, making it a convenient option for those who are pressed for time. Self-service kiosks are available at the airport and offer the same convenience as online check-in, but with the added benefit of being able to print luggage tags.
For those who prefer the traditional method, check-in counters are located in the departure hall. Passengers will need to present their passport, travel documents and airline tickets to the check-in agent. After the check-in process is complete, passengers will receive their boarding passes and luggage tags.
It is recommended that passengers arrive at the airport at least two hours before their scheduled departure time to allow ample time for the check-in process and security clearance. Additionally, passengers should ensure they have all necessary travel documents and follow any COVID-19 related protocols in place at the airport. Overall, the check-in process at Penang International Airport is efficient and offers a variety of options to suit different preferences.
Security Measures and Tips at Penang International Airport
Security is a top priority at Penang International Airport, and there are various procedures in place to ensure the safety of passengers and their belongings. Before entering the terminal, passengers are required to go through metal detectors and have their bags scanned for prohibited items. It is important to note that liquids in containers larger than 100ml are not allowed past security.
To expedite the security check process, it is recommended that passengers arrive early and be prepared. Wear easy-to-remove shoes and avoid belts with large metal buckles. Have your boarding pass and ID ready to present to security personnel.
If you are traveling with electronics, remove them from your bag and place them in a separate bin for scanning. Similarly, if you are carrying liquids, make sure they are in a clear plastic bag to make the inspection process smoother.
Overall, being aware of the security procedures and following these tips can help ensure a smooth and stress-free experience at Penang International Airport.
Customs and Immigration at Penang International Airport
Upon arrival at Penang International Airport, passengers will first proceed to the immigration counters. They will need to present their passport and boarding pass to the immigration officer for verification.
Passengers will then collect their baggage from the designated carousel before proceeding to the customs clearance area. Here, they may be required to declare any dutiable goods or prohibited items they are carrying.
For departing passengers, they will first need to check in their luggage at the respective airline counters. After that, they will proceed to the immigration counters to have their passport and boarding pass checked before going through security screening.
Once past security, passengers will find duty-free shops and various dining options before boarding their flight. Overall, the customs and immigration process at Penang International Airport is relatively straightforward and efficient.
Amenities
- Restaurants and Cafes: There are numerous dining options available at Penang International Airport, including local and international cuisine.
- Retail Shops: From souvenir stores to luxury boutiques, there are plenty of shopping opportunities to explore.
- Duty-Free: For travelers looking to save money on tax-free purchases, the airport’s duty-free shops offer a wide range of products such as liquor, tobacco, and cosmetics.
- Lounges: VIP lounges can be accessed by eligible passengers, offering enhanced comfort, privacy, and exclusive services.
- Baby Care: Parents with infants or young children can find baby changing rooms, nursing rooms, and kids’ play areas throughout the airport.
- Wi-Fi: Complimentary high-speed internet is available to all passengers throughout the terminal building.
- ATM and Currency Exchange: Travelers can access cash machines and currency exchange services to facilitate their financial needs.
Accessibility Services
Penang International Airport offers a range of facilities and services for passengers with disabilities or mobility issues. These include ramps, elevators, and accessible toilets throughout the terminal. There are also reserved parking spaces close to the terminal entrance for those with a disabled parking permit.
For passengers who require special assistance, the airport provides a team of trained staff who can assist with boarding and disembarking from the aircraft, as well as navigating the airport terminal. Passengers are advised to inform their airline in advance so that necessary arrangements can be made.
In addition, there are designated waiting areas for passengers with disabilities or mobility issues at the departure gates and special arrangements can be made for wheelchair rental. These services aim to provide a smooth and comfortable experience for all passengers, regardless of their accessibility requirements.
Connecting Flights at Penang International Airport
Connecting flights at Penang International Airport can be easy and seamless if you follow a few simple tips. Firstly, make sure to give yourself enough time between flights.
Typically, it is recommended to have at least two hours between international flights and 90 minutes between domestic flights. Secondly, know your terminal and gate numbers before arriving.
This information can be found on your boarding pass or by checking the airport’s website. Thirdly, make use of airport maps to familiarize yourself with the airport layout and locate important amenities such as restrooms and food options.
Additionally, if you are flying internationally, make sure to have all necessary travel documents ready before departure. Finally, always listen for announcements and remain alert for any changes in flight status or gate assignments.
By following these tips, catching a connecting flight at Penang International Airport should be a smooth and stress-free experience.
Baggage Claim and Lost Property
Upon arrival at Penang International Airport, passengers should proceed to the baggage claim area located near the arrivals hall. Baggage carousels are clearly marked with flight numbers and destination cities for easy identification.
In the event that baggage is lost or damaged, passengers should report the issue immediately to the baggage handling agent or airline representative. A PIR (Property Irregularity Report) will be filed, and passengers will receive a copy of the report for reference.
Passengers may also inquire about lost items at the airport’s lost and found office, located in the arrivals hall. Found items will be held for a period of 30 days before being disposed of or donated to charity.
Emergency and Medical Facilities
Penang International Airport has a comprehensive emergency response plan that includes medical emergency preparedness. If you require immediate medical attention, contact any airport staff member for assistance.
The airport also has a medical clinic that is open 24 hours a day, staffed by certified medical professionals who can provide first aid, minor medical treatment, and emergency medical care. In addition, there are ambulances stationed on the airport grounds to transport patients to nearby hospitals if necessary.
The Medical Assistance Desk (MAD) is located inside the terminal building and offers medical transport services to passengers with special needs. The airport also has a designated smoking area, which is located outside the terminal building.
Penang International Airport takes the safety and well-being of its passengers seriously and has a variety of resources available to ensure that emergency situations are handled quickly and efficiently.
Hotel Accommodations
There are several hotels available within or near Penang International Airport.
Here are five options, along with their distance from the airport:
- 1. Sama-Sama Express, located within the airport terminal
- 2. Hotel Equatorial Penang, 5.6 kilometers away
- 3. Eastin Hotel Penang, 6.2 kilometers away
- 4. Olive Tree Hotel Penang, 7.2 kilometers away
- 5. Golden Sands Resort by Shangri-La, 9 kilometers away
Each of these hotels offers convenient accommodations for travelers who need to stay close to the airport.
Useful Tips:
– Arrive early to avoid long queues for check-in and security.
– Make use of the free WiFi available throughout the airport.
– Bring an empty water bottle to fill up at the many water stations located around the airport.
– Head to the food court on the upper floor for a variety of local and international cuisine options.
– Take advantage of duty-free shopping for souvenirs and gifts before your flight.
– Relax in the Plaza Premium Lounge, which offers comfortable seating, food and drinks, and shower facilities.
– Use the prayer rooms available for religious observances.
– Keep track of your gate number and boarding time through the flight information display screens located throughout the airport.
– Download the Penang Airport app for real-time flight updates and other useful information.
Contact Information
– Airport Information Counter: +604 643 4411 / 4412
– Lost & Found: +604 643 4413 / 4414
– Immigration: +604 643 4405 / 4406
– Customs: +604 643 4501 / 4502
– Airport Police: +604 646 5678 / 5555
Please note that these contact numbers are subject to change and may be updated by the airport authorities at any time. For the most accurate and up-to-date information, it is always recommended to check the airport’s official website or contact them directly.
Other Airports Near Penang International Airport
There are several airports within a reasonable distance from the Penang International Airport. These include the Sultan Abdul Halim Airport in Alor Setar, approximately 118 kilometers away, and the Langkawi International Airport, which is approximately 158 kilometers away.
To reach these airports, travelers can take a taxi or bus from the Penang International Airport. Alternatively, they can rent a car or hire a private transfer service.
The Sultan Abdul Halim Airport serves a few domestic destinations in Malaysia, while the Langkawi International Airport offers both domestic and international flights to various destinations. Travelers may consider using either of these airports if they are unable to find suitable flight options at the Penang International Airport.